FAQ: All the answers to your questions.

Self-storage involves storing commercial or personal items externally in a private storage unit. It can be a short-, medium- or even a long-term or permanent solution.

For example, self-storage is often used when moving house, during home renovations or when relocating abroad. Furniture, books, shoes and clothes can be stored temporarily in a self-storage unit. Reasons for long-term storage can include needing to store belongings during house extension projects or wanting a safe, regulated place to keep delicate or expensive items. Large furniture, such as beds, tables, chairs, wardrobes or other big items such as suitcases or sports equipment can be stored in a rented storage unit while not in use.

Businesses often use a commercial storage unit to store documents, files and goods in an archive storage system or to enable them to keep sales products readily to hand.

The self-storage industry originates from the USA and it has also become an established sector in Europe. Today's Zebrabox was founded in 1979 under the name Ministorage AG and was a pioneer in the Swiss self-storage sector.

The storage units start from small 1m³ lockers and increase through an infinite range of possible sizes up to large storage units of 50m².

Yes. This table shows guide values that usually apply. Of course, your own living situation must be taken into account when choosing the size. If you want a professional calculation of the things to be stored, we are happy to help you.

The cost varies from storage unit to storage unit, it is therefore not possible to provide a general answer. The price depends on the location, size, duration and capacity. You can calculate the cost very easily using our volume calculator.

There are no additional costs on top of the monthly rental fee, except for the compulsory insurance required by private customers and your lock. Business customers are not required to take out insurance through Zebrabox.

All customers – whether private or business customers – pay a deposit equivalent to one month's rent on signing the rental contract. This deposit is returned to you in cash or by bank transfer after the storage unit has been emptied and the key has been returned.

Invoices are automatically sent via e-mail. 

Invoices are usually sent monthly. On request, invoices can be issued quarterly, half-yearly or yearly.

We normally charge our costumer through Direct Debit (SEPA payment). You can also pay on site with all standard debit and credit cards. You can also pay on site with all standard debit and credit cards.

You can pay online with most standard debit and credit cards:

• MasterCard
• Visa

When booking online, you can enter the voucher code in the fifth step “Summary” under the calculated amount payable and the discount will be automatically deducted.

If you book on site or over the phone, you can simply give your voucher code to our customer service staff and they will credit you the amount.

We will of course inform you if an invoice has not been paid. If we still do not receive the payment after several requests then access to the storage unit will be blocked until the outstanding invoices have been settled.

You can book a storage unit directly online, over the phone or on site at one of our manned locations (Sant Feliu, Terrassa, Barcelona Sants, Vilanova Eduard Toldrà).

Storage units can be rented for as little as one week. Smaller storage units have a minimum storage rental period of one month.

Whether you book via e-mail, telephone or on site we only need a valid ID and the contract details. After signing the contract and paying the first invoice, you can move your items straight into your storage unit.

When booking online, it is not necessary to sign the contract. You also have the option to verify your identity directly online, this allows you to receive the access code for your storage unit straight away. If you prefer not to verify your identity online, select the option “verify on site” and our customer service staff will contact you. Your access code will only be issued after your identity has been verified.

During the online booking process, you will be asked to hold your ID or driver's license in the camera of your smartphone. After successful verification, the booking process is completed. Immediately afterwards, you will receive your personal access code by SMS to enter the Zebrabox building.

For this purpose, we use the service of the specialized company PXL Vision AG. The data is used exclusively for identification to complete this transaction.

Provisional bookings cannot be made online. Short-term reservations are however possible, just contact our customer service advisers.

That means that this size of storage unit is currently not available at your chosen location. However, this can change quickly. If you would like to know when this size will become available or whether there is another solution, contact our customer service advisers.

Yes. Call the relevant Zebrabox site to discuss your storage requirements. In these cases, we work flexibly together with you to find a solution. It’s not unusual for our customers to switch to a smaller or bigger storage unit if their storage volume requirements change.

There are no additional costs – apart from the rent increase when upgrading to a bigger Zebrabox. Likewise, if you change to a smaller Zebrabox then you will of course only pay the rental fee for the new unit.

Yes. As long as you don't terminate the contract, it will be extended automatically by one month.

Yes, it is mandatory to take out insurance that covers your belongings against fire, water damage and theft. The insurance has a minimum cost of €3 and is adjusted to the value you decide to insure your belongings for.

We recommend that you consider the actual value of your items and never underestimate them, as otherwise you risk being underinsured in the event of a claim.

Yes. The insurance will be terminated at the same time as your Zebrabox.

You can cancel at any time, with a notice period of 14 days. The only prerequisite is that the minimum storage rental period must have elapsed. If you have already paid for an additional period, the excess amount paid for the extra days will be reimbursed together with the deposit.

You can notify us of the cancellation easily using our contact form or by e-mail or phone. You will then receive a written confirmation of your cancellation as well as important information about returning the storage unit and key.

• The storage unit must be completely emptied and swept clean.
• Leave the unit without any lock. We will then issue the final invoice for your storage unit.
• If the storage unit is not emptied or if it still has a padlock then invoicing will automatically continue despite cancellation.

You can enter the Zebrabox building with your access code, QR code or badge.

You have access to your storage unit using a separate, personal key. Access is free of charge 7 days a week from 6 a.m. to 11 p.m. Companies can request 24h access.

Yes. We can provide several access codes for friends and relatives on request. Simply tell our customer service staff what you require when setting up your contract.

Perishable, odour-emitting, poisonous, dangerous, highly flammable, explosive, corrosive, highly volatile and other items which may endanger or inconvenience neighbouring customers are strictly prohibited.

The storage of items from the following categories is also prohibited: living or dead animals, ammunition, anything that requires special storage conditions and goods for which possession is prohibited by law.

Our buildings and storage units are all video-monitored. The climate conditions in the premises are checked regularly. All of our warehouses comply with the current fire safety regulations.

There is no water supply. For electricity, plug sockets are located in the corridors at set intervals and you are welcome to use them for a short time during your visit. For business customers, a power outlet can be installed directly in the storage unit on request.

Free parking spaces, trolleys and pallet trolleys are available for you to use free of charge at all our facilities. Most of our locations have a covered area for loading and unloading your belongings.. Large goods lifts help when moving between floors.

Sit back and let us to organise your move together with our selected professional partners. Call our customer service staff or contact us via our contact form to find out more.

At our sites in Sant Feliu de Llobregat, Terrassa, Vilanova Eduard Toldrà and Barcelona Sants, we sell a wide range of high-quality packaging materials and moving essentials to keep your belongings safe and secure.

The best part: we offer the perfect box for (almost) every item – from books and clothes to glasses, folders and more. Our extra-strong, triple-layer boxes come in various sizes to suit your needs.

Yes. On request, we offer a goods delivery acceptance service at our site in Sant Feliu de Llobregat, Barcelona Sants, Vilanova Eduard Toldrà and Terrassa. The cost varies depending on the volume and frequency of the deliveries. You can choose whether you want us to accept the delivery and inform you or whether you want us to store your delivered goods directly in your Zebrabox.

If you are interested in this service, please get in touch with our customer service advisers.

Insurance for stored goods to cover against the risk of fire, water damage and theft is mandatory for all customers. Business customers are not required to take out the insurance offered by Zebrabox alongside the rental contract if the relevant business insurance is already in place.

On request, you can be granted round-the-clock access if there is a legitimate need. Contact our customer services department. Zebrabox reserves the right to withdraw this access.

Yes. You can work in your storage unit as long as no neighbours or Zebrabox customers are disturbed or inconvenienced and it doesn't result in noise, dust, etc. Zebraboxes are first and foremost storage units and not work stations or hobby rooms.

Our staff are there to assist you at our sites in Sant Feliu de Llobregat, Barcelona Sants, Vilanova Eduard Toldrà and Terrassa.

Our customer advisers are happy to respond your questions, comments or queries on +34 608 084 566. As well as contacting us by phone, you can also reach us online via our contact form, or on site at one of our manned locations.

Outside of opening hours, you can call our emergency phone number that’s available 24/7: +34 931 815 092